FAQs and Tips
Electrical outages can and do happen in the country. They can be caused by ice, wind, and electrical storms to name a few. We cannot give rental concessions for an act of God resulting in the loss of power and the inconvenience it brings. Should you encounter an electrical storm, please unplug electronic equipment and stay out of the hot tub. If traveling during anticipated snowfall – we recommend a 4-wheel drive vehicle. We do not offer rental concessions for weather.
Should you have any problems with heat or A/C during your stay, contact the party referenced in your Welcome letter and handbook at the cabin or your online guest area. Please make sure the unit is on before reporting an outage. In addition, from time to time, mechanicals such as the HVAC system may become inoperable during your stay due to conditions beyond our control. Once notified of such issues, we will send a technician to address them, but no refund or concession will be given.
Please be aware that you are coming to stay in the middle of the woods. While we have our cabins treated on a regular basis, it is likely that you will see bugs/wildlife during your stay. We do not offer rental concessions if you see any during your stay.
Check-In is at 4PM. Early arrival may result in guest(s) waiting outside the cabin for our team to finish preparing for arrival. Please see access instructions under directions in your welcome letter.
Check-Out is at 11AM. Please leave the cabin in the condition you find it. Please text “DEPARTED” to the number noted in the Welcome letter and handbook in the cabin.
- Remember to take all food and personal items upon departing the cabin.
- Check under the beds and in drawers/cabinets/closets for personal items and trash. Check outlets for chargers.
- Empty all trash cans and take the trash to the dumpster at the end of the drive by the brown barn.
- Leave all towels in a pile in the bathrooms.
- Remove all used bedding and leave in room beside the bed.
- Close and lock doors/windows and turn off lights/electronics.
- Set the thermostat at 69 degrees for heat and 75 degrees for A/C.
Our cabins are self-catering units. You will need to supply your own toilet paper, paper towels, dishwasher tabs and trash bags once the starter supply has been used, or if you have a specific brand you “only” use, please bring it with you. We do not provide beach towels for the hot tub. Bring your own food and food related items, including coffee (non-Keurig), coffee filters, seasonings, foil, bags, etc. The cabins use well water – bring bottled water or jugs if desired. Bring your own clothes, personal toiletries, electronics and chargers, fire starting materials and wood for fire pits, and small kitchen appliances (crockpot/blenders/juicers). We supply bed linens, bath towels, washcloths, pillows, pots, pans, silverware and basic cooking utensils. Feel free to bring games, movies and electronics. If you have something you cannot “live” without – bring it with you.
Free, if available. Check the Welcome letters and handbook in the cabin for password information. Guests are welcome to use their own logins/apps on SmartTvs during your stay. Just remember to log out before you leave. From time to time, electronics such as the wifi/satellite/live stream tv or similar system may become inoperable during your stay due to conditions beyond our control. Once notified of such issues, we will send a technician to address them, but NO REFUND OR CONCESSION WILL BE GIVEN.
Occasionally appliances, such as the hot tub, stove, television, and HVAC malfunction. We will service and restore use as quickly as possible but will not make concessions for things outside of our control. Please notify us promptly of any problems so we can have the item serviced as soon as possible.
If there is a medical, fire, or police emergency call 911. If there is an emergency try contacting our office first at 614-245-8267. If you are unable to reach anyone or if it is after hours, on the weekend, or holiday, contact the party noted in the Welcome letter and handbook in the cabin. All routine non-emergency maintenance should be sent to email@example.com or 614-245-8267.
Damages to the grounds, structure, furniture or fixtures will be charged to the Renter. Any credit card submitted for payment and held on file may be charged to cover damages as a result of your stay. There are many expensive items in the cabins and guests are expected to practice due diligence when using such items. If you are traveling with children, please supervise their use of these items. We understand that accidents happen, if you break or damage anything please notify us so we can make sure it is properly repaired and cleaned up. SMOKING of any kind is NOT permitted in our cabins. Guests may be charged a $350 additional cleaning fee if evidence of smoking inside the cabin is found. Additional cleaning fees may be charged if check-out directions and/or additional cleaning is required after check-out. Pets are not permitted at the cabins or on the property. Guests may be charged an additional cleaning fee if evidence of pets are found or for damages. If guests are found in violation of these policies, they may be asked to immediately leave the property.
Renters must be at least 25 years or older to rent the Fox Fire, Hill of a View, Hemlock Haven or Glass House cabins. Renters must be at least 21 to rent all other cabins. Management may approve additional reservations with a security deposit; however, guests must contact Management for approval and deposit payment. Reservations are not allowed on behalf of a third party unless prior approval is given. Renter must be present at the cabin for reserved dates. A state recognized photo id and valid credit card belonging to the guest named on the reservation are required to book a reservation. HHCR & its Agent reserve the right to terminate a reservation if requirements are not met.
A credit card is required on file for incidentals and/or damages for ALL reservations. 2-night minimum requirement . 3-night minimum requirement on select holidays. Promotional pricing offers may have a minimum night stay requirement to receive discounted rate. Check dates for specific pricing/terms.
Hunting, fireworks, firearms, snowmobiles and ATVs are PROHIBITED on the property. Smoking is PROHIBITED in the cabins. Pets are PROHIBITED at our cabins/on property. Additional guests not accounted for on the rental agreement are PROHIBITED at our cabins.
Cell coverage may be limited due to remoteness of cabins and carrier availability. Please plan accordingly as we do not have control over carrier availability.
Outdoor showers, if available at your cabin, are seasonal and are turned off from approximately November to March.